Podcast

The Modern Customer Podcast

Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top…

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Latest episodes

  1. How FedEx Uses AI to Deliver Visibility, Control, and Peace of Mind11 Aug 2026
  2. Virgin Atlantic Launches the First Airline App in ChatGPT4 Aug 2026
  3. How End-to-End Testing Builds Better AI Customer Experiences28 Jul 2026
  4. How TIAA Is Using AI to Personalize the Future of Retirement21 Jul 2026
  5. Deflection Is Dead: Why Customer Engagement Is the New Goal14 Jul 2026
  6. How to Do More With Less: Future-Proofing Work in an AI-Driven Economy7 Jul 2026
  7. The Power of Pull: How Customer Demand Drives Business Growth30 Jun 2026
  8. AI Digital Workers Are Getting Job Descriptions22 Jun 2026
  9. How Salesforce Is Bringing AI Agents Into Marketing16 Jun 2026
  10. Airline Customer Satisfaction Improving, ACSI Data Show2 Jun 2026