Podcast

Navigating the Customer Experience

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and…

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Latest episodes

  1. 279: Where AI Ends and Humans Begin: Building Customer Success on Clean Data with Rebecca Stone25 Aug 2026
  2. 278 : Clarity Beats Confidence: How Great Leaders Actually Change with Terez Rijkenberg11 Aug 2026
  3. 277 : Deflection Done Right: Building AI Support That Customers Actually Love with David Karandish28 Jul 2026
  4. 276 : Pricing AI: Why the First Price Is Always Wrong and What Smart SaaS Leaders Do About It with Dan Balcauski14 Jul 2026
  5. 275 : From Pissed to Empowered: How Consumer Feedback Drives Business Transformation30 Jun 2026
  6. 274 : Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader Needs with Dr. Kerrian M. Peart, PHD.9 Jun 2026
  7. 273 : Lead Forward: AI, Leadership, and the Future of Work with Jack Jendo2 Jun 2026
  8. Anniversary Episode : 10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation26 May 2026
  9. 272 : Show Up Scared: Networking, Resilience, and Building Real Connections with Alexandra Labarr19 May 2026
  10. 271 : The Human Element Behind AI-Powered Copywriting with Jon Benson12 May 2026