Podcast

CX Today

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and…

Download on the App Store

Already have it? Open in the app

Latest episodes

  1. Has Salesforce Bought Its Missing Engagement Engine?21 Oct 2026
  2. Is Contact Center AI Making Customer Service Worse?19 Oct 2026
  3. Why Customer Engagement Is Still Too Slow to Be Personal16 Oct 2026
  4. NRG CX Chief: Churn Is a Warning Sign, Not Just a Retention Number12 Oct 2026
  5. Retailers Are Moving to WhatsApp. Can They Avoid Turning It into Spam?9 Oct 2026
  6. Twilio: Voice Is CX’s Next Breaking Point8 Oct 2026
  7. Stop Sampling Calls. Start Listening to What Customers Actually Say5 Oct 2026
  8. AI Could Steal Your Customer Before They Reach Your Site2 Oct 2026
  9. What Contact Center Buyers Should Prioritize in 202630 Sep 2026
  10. Zendesk: AI Is Taking the Easy Calls, but Voice Support Is Getting Harder28 Sep 2026