Podcast

CX Today

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and…

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Latest episodes

  1. Your Customer Journey Analytics Are Broken – And Buying More AI Won't Fix It13 Aug 2026
  2. The AI Race Has a Customer Experience Problem10 Aug 2026
  3. How Vonage Is Rebuilding Agent Experience for a Multi-CRM, AI-Driven Era6 Aug 2026
  4. HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?4 Aug 2026
  5. Your Contact Center Could Be One Outage Away from Disaster – And You Probably Don't Know It3 Aug 2026
  6. Two Lanes, One Outcome: Designing Dual Paths for Humans and AI3 Aug 2026
  7. How Agentic AI Is Replacing Scripted Retail Chatbots3 Aug 2026
  8. Inside Brightcove Prism: How UX Consistency Became a CX Advantage3 Aug 2026
  9. CRMs and customer data platforms (CDPs) can store a mountain of customer data, but that does not automatically translate into better experiences. In this CX Today panel, Ben Robinson, Head of Technology at Fair Finance, Amory Somers Vine, Head of Custome3 Aug 2026
  10. AI Is Breaking Contact Center Security — Are You Ready?3 Aug 2026