Podcast

The Customer Service Podcast with Fexingo: Retention, Loyalty, and Service Quality

Two co-hosts, Lucas and Luna, sit at a quiet call-centre desk and examine the economics of customer retention. Each episode takes a single company's real service data — churn rates, Net Promoter…

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Latest episodes

  1. The Cost of Customer Churn Beyond Lost Revenue11 Aug 2026
  2. How to Handle the Silent Exit in Customer Service10 Aug 2026
  3. Why Customer Service Should Stop Saying Sorry9 Aug 2026
  4. How to Write a Churn-Prevention Email That Actually Works8 Aug 2026
  5. Why Customer Service Should Normalize the One-Time Exception7 Aug 2026
  6. How Customer Service Can Turn Anger Into Advocacy6 Aug 2026
  7. How Customer Service Can Build a Loyalty Loop5 Aug 2026
  8. Why Customer Service Should Price the Second Purchase4 Aug 2026
  9. How to Turn Churn Data Into a Retention Strategy3 Aug 2026
  10. How Customer Service Should Handle the First Contact Resolution Paradox2 Aug 2026