Podcast

Customer Journey with Fexingo: Touchpoints, Mapping, and Multi-Channel Marketing

Every customer interaction is a thread in a larger narrative. Lucas and Luna examine how brands map the journey from first click to final loyalty, using real examples like Warby Parker's home-try-on…

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Latest episodes

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2. The Unsubscribe Pivot That Rescues Customer Relationships9 Aug 2026
3. Why Journey Maps Miss the Phone Call Touchpoint8 Aug 2026
4. The Touchpoint Where Journey Maps Miss the Shipping Confirmation7 Aug 2026
5. Why Journey Maps Miss the Referral Ask Touchpoint6 Aug 2026
6. The Touchpoint Most Journey Maps Miss After Cart Abandonment5 Aug 2026
7. The Data Privacy Touchpoint Journey Maps Overlook4 Aug 2026
8. The Review Reply Touchpoint Most Journey Maps Overlook3 Aug 2026
9. The Touchpoint Where Journey Maps Miss the Subscription Pause2 Aug 2026
10. Why Journey Maps Miss the Post-Delivery Unboxing Touchpoint1 Aug 2026