Podcast

Punk CX: Customer Experience Insights with Adrian Swinscoe

Elevate Your Customer Experience

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Latest episodes

  1. Why digital accessibility is no longer optional in an AI-first world - Interview with Jeff Coyle of Siteimprove6 Aug 2026
  2. Using generative agent simulations to drive better experience outcomes in healthcare - Interview with Sri Narasimhan of CVS Health30 Jul 2026
  3. Start with Strategy, Iterate Like a Band - Interview with Craig Crisler of SupportNinja23 Jul 2026
  4. The NiCE World London Takeover of the Punk CX Podcast Part Two16 Jul 2026
  5. The NiCE World London Takeover of the Punk CX Podcast Part One9 Jul 2026
  6. The emerging world of machine customers - Interview with Katja Forbes2 Jul 2026
  7. Responsible AI isn't an optional layer, it must be foundational - Interviews from Pegaworld 2026 Pt225 Jun 2026
  8. Moving from Experimental Pilots to Proven CX Outcomes - Interviews from Pegaworld 202618 Jun 2026
  9. Customer experience is becoming autonomous - Interview with Andrew Bialecki of Klaviyo11 Jun 2026
  10. Speed without alignment creates experience debt - Interview with Jamie Homen of Mural4 Jun 2026