Podcast

Beyond the Launch: 911 Customer Success and Implementation Podcast

Hosted by Ivan Whitaker, Beyond the Launch is a podcast for public safety leaders, project managers, customer success managers and technology partners who know that implementation doesn’t end at…

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Latest episodes

  1. Episode 18: How Data, Trust, and No-Cost Models Change the Game in Public Safety6 Aug 2026
  2. Episode 17: How Lived Experience Drives Meaningful Technology Adoption in 91128 Jul 2026
  3. Episode 16: Building World-Class Communications from the Ground Up in Qatar21 Jul 2026
  4. Episode 15: Building the Future of Public Safety with Carbyne (Axon)14 Jul 2026
  5. Episode 14: Turning 911 Innovation into Real-World Impact at Scale -Michael Chime, CEO of Prepared1 Jul 2026
  6. Episode 13: Right Care, Right Time: Redefining 911 Response with Shanel Fields, CEO of MD Ally23 Jun 2026
  7. Episode 12: Driving Adoption of Technology in 9-1-1 | Trusting AI and Overcoming Skepticism16 Jun 2026
  8. Episode 11: Driving Adoption and Measurable Success in 911 Technology, AI, and Workforce Management9 Jun 2026
  9. How to Measure Implementation Success: Beyond NPS, Adoption, and Customer Satisfaction1 Jun 2026
  10. Driving Through a Blizzard for a 911 Go-Live: A Customer Success Story That Impacted Lives1 Jun 2026